The Finger-Pointing at the Finance Firm TIAA

The New York Times
By Gretchen Morgenson
October 21, 2017

In the treacherous world of finance, where investors confront biased advice, hidden costs and onerous fees, one investment giant seems to stand apart - the Teachers Insurance and Annuity Association, also known as TIAA.  Calling itself a "mission-based organization" with a "nonprofit heritage."  TIAA has enjoyed a reputation as a selfless steward of its clients' assets for almost a century.

"Our values make us a different kind of financial service organization, known for our integrity," Roger W. Ferguson Jr., TIAA's president and chief executive, says on the company's website.

TIAA's clients - educators, researchers and public service workers, many inexperienced with finance - consider the company a trusted partner without whom they could not hope to retire comfortably.  That many customers revere it is not an overstatement.

Read the full article at the New York Times website here.